Oh, I was quite prepared for them to say "We can't/won't release that information", that would have been fine! Also, as I said in another comment, something along the lines of "We don't keep the stats but it's usually about n hours" would have been fine. I just object to them being factually inaccurate in a way that would have been easily avoidable...

If I email their feedback address and say "I asked this and got an answer which wasn't true", will this somehow be turned into an Official Complaint which will affect the person who answered the question? I don't want somebody to get some kind of demerit as a result of my pedantry (though I do still think it was a really lazy answer) but I do want to ask the question.