Brainstormers

If someone told you they could offer you Support for learners, teachers and researchers using "Web 2.0" technologies and mobile devices to access institutional systems ... what sort of things would you be asking them for? Please assume that they have reasonable quantities of time and money at their disposal, but that they would really prefer not to use up too much of that time having an argument about what "web 2.0 technologies" means. :-}