Date: 2007-03-01 11:54 am (UTC)
[don't know why I've only just seen the notification for this comment, but]

I'm sorry if I've got you worried -- other people have obviously had much better experiences of HSBC, so maybe I have just been unlucky. If your branch already knows you and is being helpful, sounds like a good reason to stay there. I figure all banks know that the hassle of changing banks is enough to deter most people from doing so most of the time, so they've no real incentive to bother overmuch about customer service; but if they're giving you a satisfactory service, then clearly there's no need to change, and if they stop doing so, you can always change later. (NB I don't really have any money to speak of, so they've no incentive to treat me politely! -- your experience is likely to be a lot better in this regard.)

Fortunately, now that I can do most things over the web I can't imagine ever needing to go into the branch of any bank often enough that the staff would get to know me, & that suits me just fine.
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