But doesn't the same arg apply to Madonna or whatever? (I have 0 idea how the problems compare, mind.) They sell out anyway, so it doesn't matter.
They seem *not* to care about looking like idiots once a year, so I can only assume that it doesn't impact on their business. I agree that it could be flagship rather than fuckup, but from a business POV, that's only worth it if the benefits outweigh the costs. Given that the ticket-selling business seems to be neatly sewn up between about 3 large companies now, the margin of available-business may be quite small.
Sorry, I have my "cynical" hat firmly on. From a more generous POV, I suspect that Glastonbury is actually the biggest deal available by quite a long way in the ticket-selling stakes. So basically they only have a really decent test once a year. They have changed things every year to try and avoid the previous year's cockup; thereby introducing another cockup. I really don't know how difficult or expensive it is to do proper full-on testing: several hundred thousand people all with >1 window open hitting refresh every couple of seconds. You can't do it properly internally because some of the issue is to do with the pipes to the outside world.
Um. It does seem like it *should* be solvable, though.
Seetickets: do they have a deal with the Mean Fiddler?
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Date: 2008-04-06 11:51 am (UTC)They seem *not* to care about looking like idiots once a year, so I can only assume that it doesn't impact on their business. I agree that it could be flagship rather than fuckup, but from a business POV, that's only worth it if the benefits outweigh the costs. Given that the ticket-selling business seems to be neatly sewn up between about 3 large companies now, the margin of available-business may be quite small.
Sorry, I have my "cynical" hat firmly on. From a more generous POV, I suspect that Glastonbury is actually the biggest deal available by quite a long way in the ticket-selling stakes. So basically they only have a really decent test once a year. They have changed things every year to try and avoid the previous year's cockup; thereby introducing another cockup. I really don't know how difficult or expensive it is to do proper full-on testing: several hundred thousand people all with >1 window open hitting refresh every couple of seconds. You can't do it properly internally because some of the issue is to do with the pipes to the outside world.
Um. It does seem like it *should* be solvable, though.
Seetickets: do they have a deal with the Mean Fiddler?