emails I have not sent, part n
May. 24th, 2004 10:55 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
j4You wrote:
> STUFF MISSED FROM LIST STILL!!!!
THERE'S NO NEED TO SHOUT. A few points, though:
a) If every email you send is marked "URGENT!!!!", "asap pls" and so on, one -- or possibly both -- of two things will happen: i) your emails will all be demoted to the same level of urgency, ii) the updates and edits you're requesting will be done hastily.
b) If, furthermore, these emails are semi-literate four-page nightmares containing randomly spaced URLs, PDF attachments and only vague indications of what needs to be done to these, you can expect people to get confused.
c) It also helps if you cite real URLs for pages you want edited, rather than URLs you've MADE UP RANDOMLY OUT OF YOUR HEAD.
d) If these pages are so badly put together that the webmasters find them confusing, you might want to think about how your users cope.
e) Given that 90% of your illiterately-expressed updates do actually get done -- and done more accurately, more neatly and more correctly than you're asking for, mostly, without you even noticing -- within 10 minutes, it's a bit unfair to SHOUT RUDELY AT PEOPLE the one time that a couple of things get missed.
f) off.
Yours,
Janet (as webmaster)
> STUFF MISSED FROM LIST STILL!!!!
THERE'S NO NEED TO SHOUT. A few points, though:
a) If every email you send is marked "URGENT!!!!", "asap pls" and so on, one -- or possibly both -- of two things will happen: i) your emails will all be demoted to the same level of urgency, ii) the updates and edits you're requesting will be done hastily.
b) If, furthermore, these emails are semi-literate four-page nightmares containing randomly spaced URLs, PDF attachments and only vague indications of what needs to be done to these, you can expect people to get confused.
c) It also helps if you cite real URLs for pages you want edited, rather than URLs you've MADE UP RANDOMLY OUT OF YOUR HEAD.
d) If these pages are so badly put together that the webmasters find them confusing, you might want to think about how your users cope.
e) Given that 90% of your illiterately-expressed updates do actually get done -- and done more accurately, more neatly and more correctly than you're asking for, mostly, without you even noticing -- within 10 minutes, it's a bit unfair to SHOUT RUDELY AT PEOPLE the one time that a couple of things get missed.
f) off.
Yours,
Janet (as webmaster)
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2004-05-24 01:19 pm (UTC)"Your email is Nth in my action queue"
no subject
Date: 2004-05-24 02:43 pm (UTC)that hits your inbox, while having the ability to day to your boss "look, 99% of
requests get actioned within $SLA. Look at the pretty pictures!"
Better yet, write the $SLA, publish it, and /then/ tell your boss that your requests
are 99% within $SLA. If you do it right you'll get a gold star for producing an
SLA, (together with the procedure for submitting work), and then lots of future gold stars for being within it.
Worked for me, anyhow.